2.1 How do I set up an account at your Web site?
Easy. From any page on the site, click on either
Register on the right side of the top navigation bar or on the text link that says
Register at the
bottom of the page.
At the Member Registration page, please read our
End User License Agreement and check the box to indicate that you accept all of its terms and conditions.
Then check the next box if you would like to receive email notices of our
New Releases.
Finally, enter your email address in the spaces provided and click on the Send button. You will immediately receive an email to confirm your membership. It will provide you with a username and password to
use when entering our Web site as a member.
2.2 How do I change my password?
If you wish to change your password (either immediately after receiving our system-assigned one or later on), follow these easy steps.
Sign in to the StockMusic.com Web site with your old password and click on the link to your Personal Page from the navigation bar found at the top of each page.
At the top of this page, click on
Change Your Password.
Enter your current (old) password in the first box on the form, followed by your new password. Then confirm the new password in the next box in the form. Make sure that you type exactly the same character
sequence in both of the new password fields - note that the password is case sensitive.
A dialog box will appear to tell you that your password has been successfully changed.
2.3 I lost my password. What do I do?
Click on this
Lost Password Replacement link here, or find the same link in our
Site Map. Enter your email address in the space that is provided, and we will send you
an email with instructions to obtain a new system-assigned password within minutes.
Once you have logged in with this new password, you may wish to
change your password to something you will easily remember for future use.
2.4 I created an account at your site, but I did not get a confirmation email.
If this happens during business hours (Monday to Friday, 9:00 am EST to 5:30 pm EST), please give us a call at (905) 886-0077 and we will be happy to assist you right away.
If this happens outside of business hours, please send an email requesting assistance to
support@stockmusic.com and we will get you up and running as soon as
possible.
2.5 My email address has changed. Can I keep the same StockMusic.com account with all of my previous order history intact and have it associated with my new email address?
Yes. Contact us by
email and we can change the email address that is associated with your already existing account.
2.6 How do I find the perfect audio track on your site?
We invite you to explore our search engines to locate just the right
music tracks,
sound effects and
production elements for your productions. Direct links to these 3
search engines can be found in the navigation bar at the top of each page.
If you would like additional instructions and tips, please see our
Search Tutorial.
2.7 Do you provide music in broadcast lengths, underscores or different versions?
Yes. Many of our compositions are offered in several different versions or lengths: a full length version, an underscore or rhythm track version (for more subtle use under voiceovers), and a variety of
different broadcast lengths (60 seconds, 30 seconds and 5 to 15 second stingers).
The broadcast versions are produced to eliminate the need for the user to create his own edits for specific kinds of production applications (like commercial spots). The different versions have different
prices.
When you select a composition for purchase, our Web site will display which versions of it are available and the price of each version will be clearly marked.
2.8 Is it possible to "save" a list of tracks that I might wish to purchase later?
Yes. Check the list of tracks displayed on either a CD product page, or in the results of our search engine interface (which you can easily access by clicking on the link that says "Music Tracks" in our top navigation bar). Just to the right of the Play button on the left side, there is a check box in a column marked Save. Click on this
box to make a check mark within it.
To see everything that you have saved, click on the check box that says Show Only My Saved Tracks at the top of the Search Engine interface. The interface will now display just the tracks that you have
saved during this or previous visits.
If you wish to remove a track from your Saved list, simply unclick the check box in the Save column.
2.9 What audio file formats do you offer?
All of our audio files (music tracks, sound effects and production elements) can be purchased as 16 bit / 44.1 kHz Broadcast wav files, or as 320 kbit mp3 files. Your purchase of a track allows you to
download either or both formats, as many times as you wish.
2.10 Is your site Macintosh, PC & Linux compatible?
Yes. All three of these operating system platforms can access the StockMusic.com Web site and its content without difficulty.
2.11 How do I make a purchase on your site?
Starting a purchase transaction for a single music track is simple - just click on the Buy button that is next to any individual track listing - either on a product page or in the results table of our
Music Tracks search engine.
If you would like to purchase a complete CD, there are 2 ways to do this: click on the Add to Cart button next to the CD list in any music category page, or click on the Buy button to the right of the CD
description near the top of the CD's product page.
For a complete set of purchase and download instructions, please see our
How to Buy page.
2.12 Why do you use PayPal? How do I get a PayPal account?
PayPal is one of the most secure online payment systems and it is probably the most widely recognized online payment system in the world. StockMusic.com uses the PayPal external billing service in order to
ensure the security of your personal information. As a result, we have no access to your credit card number or to other sensitive information.
PayPal offers you the ability to have your purchases charged to your PayPal account, or to your credit card (Visa, MasterCard, American Express or Discover). This also lets you make payments in your own
currency (as converted by your credit card). Plus, you can feel confident knowing that the PayPal system incorporates additional security and dispute resolution services.
To become a PayPal user, register at their Web site (
www.paypal.com), and use their service to store your personal and credit card information. This is a very safe and
easy way to protect your personal identity, and it is a completely free service to you.
2.13 How much do you charge for downloads?
Our pricing structure is simple:
| Complete CDs: | $99.00 |
| Full Length Melody Tracks: | $29.95 |
| Full Length Underscore Tracks: | $29.95 |
| 60 Second Broadcast Tracks: | $24.95 |
| 30 Second Broadcast Tracks: | $19.95 |
| Stinger Broadcast Tracks: | $14.95 |
| Musical Stingers & Elements: | $14.95 |
| Production Elements start at: | $2.49 |
| Sound Effects start at: | $2.49 |
Our Web site displays which versions of each composition are available and the price of each version is clearly marked.
2.14 Can I Buy a Subscription to StockMusic.com?
Yes. StockMusic.com Prepaid Subscriptions are a great value and you can purchase your subscription online.
Choose the level that suits your needs, add the Subscription to your Shopping Cart, complete your order by paying with PayPal, and your purchased Subscription value will be added to your account. From then on, as long as you have enough money available in your subscription account, all of your StockMusic.com online purchases will be reduced to $0 owing.
You can check the value remaining in your Subscription by going to your Personal Page
and clicking on the
Active Discounts link.
2.15 Will I get a printed invoice and license when I purchase your music?No, but you will see an acknowledgement page with all the details of your transaction that you can print for
your records. You can also visit your Personal Page on the StockMusic.com Web site to see a stored list of all your purchases for reference at any time.
All purchases made through StockMusic.com are covered by our
End User License Agreement (PDF format). You can also review our License Agreement online at
our
End User License Agreement page.
2.16 If the music I have purchased is not suitable, can I return it for a refund?
No. Because the StockMusic.com Web site offers its users the opportunity to audition each track in its entirety before a purchase is made, all transactions conducted at StockMusic.com are considered final
sales. Please make your license purchasing decisions carefully, because once you have obtained download access to any of our digital tracks, we are unable to cancel your license or issue a refund for your
purchase.
2.17 How often is new music added to your Web site?
New music is added to StockMusic.com throughout the year. You can sign up to receive an email notification whenever new releases are added –
sign up now.
2.18 I can't find the music I downloaded on my computer. Can you help?
When you started the download process, a dialog box popped open on your computer screen. If you did not change the settings, the music files should now be on your computer desktop. If they are not there,
your computer may be set up to store all downloaded files in a Received Files folder or it may recognize the audio files as music and place them in a My Music folder.
If you still can't find the files in any of these locations, don't worry. All music that you purchase from StockMusic.com is available for you to download again as many times as you need to. You can access
your previous purchases and download them at any time by going to the
Music Tracks search page and clicking on the Show Only My Purchased Tracks button, or
from the list of purchased tracks provided at your Personal Page.
For more information about downloading music, please see our
How to Buy page.
2.19 My hard drive crashed. Can I download the music again?
Yes. All music that you purchase from StockMusic.com is available for you to download again as many times as you need to. You can access your previous purchases and download them at any time by going to the
Music Tracks page and clicking on the Show Only My Purchased Tracks button or from the list of purchased tracks provided at your Personal Page.
For more information about downloading music, please see our
How to Buy page.
2.20 Can I have a CD shipped to me instead of downloading the music?
No. StockMusic.com does not ship physical CDs.
2.21 How do I get Flash player software?
Flash Player software is free – you can download it from the
Adobe Web site.
2.22 Your Flash files will not play with Internet Explorer 7. How do I preview your music?
To play our Flash files in Internet Explorer 7, you must download and install the most recent version of Flash 10, which is free to download from the
Adobe Web site.
2.23 How Do I Use the Promotion Code You Sent Me?Three Simple Steps:
1. Register for Downloads (or Login if you are already a Member)
2. Go to your Personal Page
3. Click on
the
Enter Promotion Code link on your Personal Page, enter the code and it will be recorded in your account.
That's all there is to it. The credit from the Promotion Code will be automatically
applied to your next purchase. You can also enter a Promotion Code while you are in your shopping cart at the Checkout stage.