GDPR - General Data Protection Regulation - Compliance
StockMusic.com and its web site provide a sound effects, production element and music search, licensing, and distribution platform (the "Platform") for its own products and for third party products. Under applicable law, StockMusic.com is the "data controller" of company and personal data collected through the Platform. The following discloses our information gathering and dissemination practices for the Platform.
Information We Collect
When you use the Platform, we may automatically gather your IP address. The following information is gathered when you enter it: email address, company name, individual name, physical address(es), phone number, and additional personal information you enter voluntarily. If you do not wish to provide this information, you will not be able to create an account, log in, or use many Platform features.
Where Information Is Processed
The Company is based in Canada. No matter where you are located, you consent to the processing and transferring of your information in and to Canada. The laws of Canada governing data collection and use may not be as comprehensive or protective as the laws of the country where you live.
How We Use Your Personal Information
By using the Platform and providing us with your Company and Personal Information, you are granting StockMusic.com your consent to use your Company and Personal Information in the following ways, which are necessary for the operation of the Platform:
(i) Handling customer service requests, such as reaching out if we identify a problem you're having with the Platform. If you encounter a problem using the Platform and you reach out to us for assistance, we may use your contact information you previously entered to find more information about the issue and help address it. If the Platform generates an error while you're using it, we may log your name, email, or IP address to help us diagnose and fix the problem. In some rare cases, we may reach out to you once the error has been resolved. No one outside of StockMusic.com employees and technical professionals contracted by StockMusic.com for this express purpose has access to these logs. We may also reach out preemptively to notify you of important events, sales or product releases, provided that we have your prior permission to do so. We will never sell or share your contact information with third parties for marketing or any other purposes not explicitly outlined in this Policy.
(ii) Retaining contact info when you purchase from the Platform. When you purchase from the Platform, some portion of your business and personal information is retained in perpetuity pursuant to the terms of that purchase. PayPal Payments The Platform uses PayPal process payments. When you enter a credit card, you are actually providing your information directly to PayPal who will store and use it for processing payments you authorize. The Platform and its Clients do not see or store your credit card information.
The Platform uses Google Analytics to track anonymized statistics about users and technology, which helps us improve the Platform. For example, we might look at trends in how many users use specific web browsers to help us determine which ones to support. We do not use this information to follow individuals but instead look for broader trends. Please visit http://google.com/analytics to learn more about how Google Analytics handles your personal information.
Meeting Legal Requirements
StockMusic.com reserves the right to disclose any content, records, or electronic communication of any kind (including personal information or private electronic communication transmitted on the Platform): (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Company; or (iii) to protect the rights or property of Company or its users, sponsors, providers, licensors, or merchants. Company also reserves the right to reject any order or to request additional information from any customer.
We generally retain personal data for so long as it may be relevant to the purposes identified herein. To dispose of personal data, we may anonymize it, delete it or take other appropriate steps. Data may persist in copies made for backup and business continuity purposes for additional time.
We take reasonable steps to protect the information provided to the Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Platform may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any information via the Internet.
Your Data Rights and Choices
You may, at any time, request an export of the Personal Information we have collected about you by sending an email to the company using our Contact Us page. When you submit a request for your Personal Information, StockMusic.com will provide you with that information by return email within 15 business days. In addition, you may, at any time, request to delete your account and all the Business and Personal Information we have collected about you. When you submit a request to delete your Business and Personal Information, StockMusic.com will process that request within 15 business days.
Deleting your information will effectively close your online account and render it inactive. You will have no access to your account. Please not that such records as StockMusic.com would be required by law to maintain will be maintained.